Refund policy

Refund & Return Policy

Last Updated: August 17, 2026

At VZOWN, every product is made to order specifically for you. This approach helps reduce waste and ensures each item is produced only after your order is placed. Because of this made-to-order model, we have a limited return, replacement and refund policy.

Returns

We do not accept returns or exchanges for:

Change of mind
Incorrect size selected by the customer
Colour preference
Orders placed by mistake
Minor variations that do not affect the quality or usability of the product

Please refer to our size chart carefully before placing your order.

Damaged, Defective or Incorrect Items

If you receive:

A damaged product
A defective product
The wrong product
A product with a printing defect

please contact us within 7 days of delivery by emailing vzown.in@gmail.com.

To help us verify your request, please include:

Your order number
Clear photos of the product
Close-up photos showing the defect or damage
Photos of the packaging
An unboxing video (strongly recommended)
A brief description of the issue

Claims submitted without sufficient evidence may take longer to process or may not qualify for a replacement or refund.

Replacement Eligibility

If your claim is verified, we will arrange a replacement for eligible cases, including:

Manufacturing defects
Printing defects
Incorrect product shipped
Product damaged during transit

Each request is reviewed individually before approval.

Wrong Size

Please check the size chart carefully before placing your order.

If the wrong size was selected while placing the order, it will not qualify for a free replacement or exchange. However, you may contact our support team, and we'll do our best to assist with the available options.

Colour & Size Variations

Slight differences in colour may occur due to screen settings, lighting and the printing process.

Similarly, minor measurement variations within standard manufacturing tolerance are normal and are not considered defects.

Refunds

Refunds are issued only for eligible claims that have been approved after verification.

If approved, the refund will be processed to your original payment method. The amount is generally initiated within 5–10 business days, although the final credit may depend on your bank or payment provider.

Lost Shipments

If a shipment is officially confirmed as lost in transit after investigation, we will arrange an appropriate resolution, which may include a replacement or a refund.

Order Cancellation

Since every product is produced specifically for your order, cancellations or modifications are only possible before production begins.

If you need to make changes, please contact us immediately after placing your order. Once production has started, cancellation or modification cannot be guaranteed.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an incorrect or incomplete address is provided after production or shipping has begun, we cannot guarantee address changes, redirection or cancellation.

If an order is returned due to an incorrect address, failed delivery attempts or refusal to accept the package, additional shipping charges may apply for reshipment.

Fraudulent Claims

We reserve the right to reject claims that appear fraudulent, misleading or abusive. Additional information may be requested before approving any replacement or refund.