Shipping policy

Shipping Policy

Last Updated: August 17, 2026

Thank you for shopping with VZOWN.

Every VZOWN product is made to order after your purchase. This allows us to produce each item specifically for your order while reducing unnecessary inventory and waste.

Please read our shipping policy below.

Order Processing

All VZOWN products are made to order.

Orders are generally processed and prepared for dispatch within 2–3 business days.

In certain circumstances, processing may take longer due to:

High order volumes
Product or printing complexity
Quality-control requirements
Public holidays
Operational or technical issues
Other unforeseen circumstances

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.

Estimated Delivery Time

For domestic orders within India, standard delivery generally takes approximately 2–5 business days after dispatch.

Actual delivery time may vary depending on:

Your delivery pincode
Shipping method
Courier availability
Serviceability of your location
Weather and other external circumstances

The delivery timelines shown on our website are estimated timelines and are not guaranteed delivery dates.

Remote or Unserviceable Locations

Some locations may require delivery through an alternate postal or logistics service where standard courier service is unavailable.

In such cases, delivery may take longer than the standard estimated timeline.

For certain locations served through postal services, delivery may take approximately 3–15 working days, depending on the destination and service availability.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

VZOWN may offer free shipping or promotional shipping offers on selected products, orders or campaigns from time to time.

Order Tracking

Once your order has been dispatched, tracking information will be provided through the contact details associated with your order.

Tracking updates may take some time to appear after dispatch.

You can use the tracking information to monitor your shipment until delivery.

For certain postal or logistics services, tracking updates may be limited or may not be available at every stage of transit.

Delivery Delays

Although we work to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Courier or logistics delays
Weather conditions
Public holidays
Natural disasters
High order volumes
Transportation disruptions
Incorrect or incomplete shipping information
Remote-location service limitations
Temporary serviceability issues

VZOWN cannot guarantee delivery by a particular date.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify your:

Full name
House/flat number
Street/locality
City
State
Pincode
Contact number

If an incorrect or incomplete address is provided and the order has already entered processing or has been dispatched, VZOWN may not be able to modify, redirect or cancel the shipment.

Any additional shipping costs resulting from incorrect shipping information may be the responsibility of the customer.

Failed Delivery Attempts & RTO

An order may be returned to origin if delivery cannot be completed due to circumstances such as:

Customer being unavailable or unreachable
Incomplete or incorrect address
Incorrect contact information
Customer refusing delivery
Multiple unsuccessful delivery attempts
Customer requesting a future delivery
Delivery location being temporarily or permanently unserviceable
Other courier-related delivery issues

If an order is returned to origin, VZOWN may contact the customer regarding possible reshipment.

Where reshipment is possible, additional forward shipping charges may apply.

Returned products may be retained for a limited period for possible reshipment. If no reshipment request is made within the applicable period, the product may no longer be available for reshipment.

Lost Shipments

If a shipment is officially confirmed as lost in transit after the applicable investigation process, VZOWN will coordinate an appropriate resolution.

Depending on the circumstances, this may include a replacement or refund.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrectly fulfilled or misprinted product, please contact us within 7 days of delivery at:

vzown.in@gmail.com

Please provide:

Your order number
Clear photographs of the product
Clear photographs showing the issue
Photographs of the original packaging
An unboxing video, where available
A brief description of the issue

Please retain the product and its original packaging until your claim has been reviewed.

Claims may require adequate evidence for the issue to be verified. If the cause of damage or defect cannot reasonably be verified, a replacement or refund may not be available.

For complete eligibility requirements, please refer to our Refund & Return Policy.

Cancellation & Order Changes

Because our products are made to order, cancellation or modification is only possible before the order enters the processing/production stage.

If you need to make a change to your order, please contact us immediately after placing it.

Once processing has started, cancellation or modification may no longer be possible.

Multiple Products in One Order

Orders containing multiple products may, in certain circumstances, be processed or shipped separately depending on product requirements and fulfillment arrangements.

If this occurs, you may receive separate tracking information for different parts of your order.